Patient insights revealed in new 2026 Australian Healthcare Index
The 8th Australian Healthcare Index is here! More than 6,000 Australians have shared their experiences: AI is changing how Australians access healthcare.
Patient insights revealed in new 2025 Australian Healthcare Index
The 7th Australian Healthcare Index is here! More than 8,000 Australians have shared their experiences, and the findings are clear: cost-of-living pressures are reshaping access to care.
Key Findings
More than a third of Australians have used AI for healthcare
36% have used or encountered it in the past year, 51% for health information and 28% symptom checks. Over half (53%) worry about mistakes.
Australia’s healthcare rating is up again
Satisfaction rose for the second year in a row to 7.4 out of 10, its highest since 2021.
Bulk billing is back at the GP
67% were bulk billed at their last GP visit, a big jump on the previous two surveys.
GPs are the backbone of Australian healthcare
GPs earned their highest recommendation score since 2021 (NPS 39).
Cost is still keeping people from care
Of those affected by cost of living, 51% have missed or delayed dental care, 43% a specialist visit and 39% a GP appointment.
Cost-based decisions are now the norm
For the third survey in a row, more than 70% said cost of living has changed their healthcare decisions.
To see more learnings & insights, download the full report here
