About us

Learn more about the Australian Healthcare Index and the organisations who are working together to identify, share and champion patients’ perspective on healthcare.

Australian Healthcare Index

The Australian Healthcare Index provides a pulse check on healthcare in Australia from patients’ perspectives and experiences. Produced by the Australian Patients Association and HealthEngine, this report will be released twice a year. More than 8000 adults across Australia participated in the supporting survey and provided personal points of view and experiences across the public and private healthcare ecosystem with primary and preventative care, private health insurance (PHI), emergency departments, elective surgery, prescription medicine and more.

The Australian Patients Association

The Australian Patients Association is an independent not-for-profit organisation established to promote and protect the rights and interests of patients, and improve overall patient outcomes.

We will address important health issues impacting on patient care in the public and private healthcare system. We will research and develop sensible remedies to benefit all our supporters and the broader community.

The Australian Patients Association also seeks to educate patients about their rights and choices, as well as support patients in need.

We believe that an effective patient support group representing the rights and interests of patients can have a positive influence on the development of national healthcare policy and reform, ultimately resulting in improved patient care and health outcomes.

The Australian Patients Association is governed by an enthusiastic Board of directors and supported by a small secretariat and passionate volunteers.


HealthEngine is Australia’s largest consumer healthcare network and the #1 go-to for healthcare bookings. Founded in 2006, HealthEngine is on a mission to transform Australia’s healthcare by making it easier for people to connect with their healthcare providers online and for health practitioners to deliver a great patient experience through technology.

More than 9 million Australians have made more than 45 million bookings on the platform. To find, book and manage medical and dental appointments, visit HealthEngine.com.au. For healthcare providers, please visit practices.healthengine.com.au to learn more and join Australia’s largest network of patients.

Get access to the March 2021 report

View report